Shipping policy

Shipping Range

We currently ship within Australia only. All orders are dispatched from our Australian warehouse for fast, reliable delivery.

Estimated Delivery Time

*Please kindly note that we are not responsible for delays due to uncontrollable factors such as bad weather, public holidays, local postal handling time, or carrier service disruptions.

Shipment Schedule

Please allow up to 2 business days for your order to be processed and shipped. Once processed, the parcel will be dispatched to the carrier.

Shipping Notification

Please allow 1–3 business days for the carrier to update your tracking number. We will only send out an email notification with shipping information once the tracking number is available.

Wrong Information

If you have provided an incorrect shipping address, name, or contact information, please contact our customer service at support@qxymellon.com within 2 hours after completing your payment.

• Please kindly note that we are unable to redirect a parcel to another shipping address once it has been processed and shipped.
• We are not responsible for delivery failure due to an incorrect shipping address provided at checkout.

Lost Parcel

If your parcel is shown as "lost" or "missing" by the carrier, please contact our customer service immediately and we will work with the carrier to resolve the issue as quickly as possible.

Taxes & GST

All prices listed on our website are in Australian Dollars (AUD) and are inclusive of GST where applicable. As we ship domestically within Australia, no customs duties or import tariffs apply to your order.